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Introduction
At Panda Pilates (“us”, “we”, “our”, or the “Company”), our commitment to protecting the confidentiality and security of our clients’ Personal Information has been, is, and always will be an integral part of our core values.Our Privacy Policy (“Privacy Policy”) describes the privacy practices for the activities stated below and through the use of our site. We will inform you about our collection, storage, access, and processing of information relating to individuals, as per your rights.
In this Policy, “Personal Data” refers to any information that, on its own or in combination with other available information, can distinguish an individual.
To ensure the protection of your privacy, we comply with:
Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.
Scope
This Privacy Policy applies to the Panda Pilates websites and domains.
This Policy does not apply to third-party applications, websites, products, services, or platforms accessed via links on our site. These third-party sites, owned and operated independently, have their own privacy policies. We are not responsible for their content, actions, or privacy practices.
Processing Activities
Our Privacy Policy applies when you interact with us through:
Visiting our websites or domains.
Viewing services (e.g., classes, workshops) offered by Panda Pilates.
Using our website or online scheduler as an authorized user.
Receiving communications from us (e.g., newsletters, emails, texts).
Mobile Privacy Policy
The Panda Pilates mobile message service (the “Service”) is operated by Panda Pilates. Your use of the Service constitutes agreement to these terms. We may modify or cancel the Service at any time.By opting into SMS/text messaging, you agree to receive recurring messages regarding services, promotions, and updates (e.g., class reminders, schedule changes). Message frequency varies based on interactions. Participation is voluntary and not a condition of purchase.
Opting-In to SMS Communications
You may opt in via:
Online Forms: Providing your mobile number during bookings or registrations.
In-Person: Sharing your number at our studio and confirming interest.
Written Consent: Signing forms that include SMS consent.
Opt-Out Instructions
To stop SMS messages:
Text STOP to +1-888-843-2716, +1-604-295-9185, or +1-778-900-3315.
Call customer support or visit our studio to request removal.
A confirmation text will confirm your opt-out.
Help Instructions
Text HELP to the numbers above, call support, or email health@pandaclinic.ca.
Personal Data Collected
Information We Collect
We only collect information about you if we have a reason to do so — for example, to provide our Services, to communicate with you, or to make our Services better.
We collect this information from three sources: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.
Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us directly. Here are some examples:
Basic account information:
We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a Panda Clinic online account to provide an email address and password, along with a username, first and last name, phone number, address, and applicable health number and medical history — if required for our services. That’s it. You may provide us with more information — like your insurance claim numbers and other information you want to share — but we don’t require that information to create a Panda Clinic account.
Digital information:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
Payment and contact information:
There are various ways in which you may provide us payment information and associated contact information. For example, if you book a service or buy something from us, we’ll collect information to process those payments and contact you. Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
Health Profile:
When you book a service through our platform we collect and store the information provided by you, required to provide you proper health care for your sessions. Such as, but not limited to, name, address, age, driver’s license number, email, phone number, date of birth, existing health conditions, current prescriptions, payment information (including credit card numbers), and more, as required by the party providing the service. We refer to this information as “Personal Health Information”
Communications with us: You may also provide us with information when you respond to surveys, communicate with any of our staff, therapists or front desk etc, or sign up for a newsletter. When you communicate with us via form, email, phone, or otherwise, we may store a copy of our communications.
Job applicant information: If you apply for a job with us — awesome! You may provide us with information like your name, contact information, resume or CV, and work authorization verification as part of the application process.
Information We Collect Automatically
We also collect some information automatically:
Log information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services — for example, when you create or make changes to your website on webflow.com.
Transactional information:
When you make a purchase through our Services, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction. This includes when you purchase something we sell or when you use our Services (like Stripe or Telehippo) to buy something from us.
Usage information:
We collect information about your usage of our Services. For example, we collect information about the actions that site administrators and users perform on our sites and domains — in other words, who did what and when (e.g., Panda Pilates username] cancelled “[service]” at [time/date]). We also collect information about what happens when you use our Services, along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, get insights on how people use our Services so we can make our Services better, and understand and make predictions about user retention.
Location information:
We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
Information from cookies & other technologies:
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. For more information about our use of cookies and other technologies for tracking, including how you can control the use of cookies, please see our Cookie Policy.
Information We Collect from Other Sources
We may also get information about you from other sources. For example:
Financial Account Info: If you use our Stripe Payments service for booking or purchases, we’ll receive information relating to your Stripe account, such as your email address and phone number.
The information we receive depends on which services you use or authorize and what options are available.
Third-party services may also give us information, like mailing addresses for individuals who are not yet our users.
Automatically Collected Information:
Device Information: Browser type, IP address, cookies (see Cookie Policy).
Usage Data: Pages visited, class bookings, interactions with our site.
How We Use Information
To provide and improve services (e.g., class scheduling, personalized fitness plans).To communicate updates, promotions, and security alerts. To comply with legal obligations and protect rights.
Cookie Policy
We use cookies to enhance user experience, analyze traffic, and support marketing. You may disable cookies via browser settings, though some site features may be affected. Third-party tools (e.g., Google Analytics, Facebook Pixel) help us optimize services.
Retention & Deletion
We retain data only as long as necessary:
Fitness records: 7 years from last interaction (aligned with industry standards).
Financial transactions: As required by law.
Your Rights Under PIPEDA Access/Correction: Request a copy of your data or updates via health@pandaclinic.ca.
Withdraw Consent: Opt out of communications or request data deletion.
Portability: Request data transfer where applicable.
Privacy Breach Notification
In the unlikely event of a breach risking significant harm, we will notify you promptly and take steps to mitigate impacts.
Changes & Updates
We may update this policy periodically. Changes will be posted on our website.
Complaints & Contact
For questions, requests, or complaints, contact our Privacy Officer, Elma Wang, at health@pandaclinic.ca or +1-888-843-2716.